Key differences explained
1) Volume vs impact
In-house teams are excellent for ongoing content needs and quick turnarounds.
SaaS video agencies are optimised for high-impact moments — launches, repositioning, and sales enablement.
Many SaaS teams underestimate how different these requirements are.2) Internal knowledge vs external perspective
In-house teams know the product deeply.
But that closeness can make it harder to explain the product clearly to new buyers.
SaaS video agencies bring an external perspective informed by dozens of similar products, helping surface blind spots and sharpen messaging.3) Scale and specialisation
A small in-house team rarely covers strategy, scripting, animation, live-action, editing, and sound at a consistently high level.
A SaaS video agency is built to bring all of these disciplines together — especially when the stakes are high.